Questions and Answers for Windows 10

Questions and Answers for Windows 10

Windows 10 was officially launched on Wednesday 29th of July and many have taken the opportunity to upgrade for free from Windows 7 or Windows 8/8.1.

For most the upgrade has been trouble-free, while some users have experienced problems, both during the upgrade and using Windows 10 afterwards.

Here are the answers to your questions and problems (hopefully)!

On this page you will find answers to important questions about Windows 10. Questions will cover issues including upgrade, applications, optimization, security and troubleshooting.

About Windows 10

What is Windows 10?

Windows 10 is the successor to Windows 8. Windows 10 is in many ways different than other Windows versions. Windows 10 was launched as a "service," and it means that there will not be a Windows 11 or 12 in the future, but instead Windows will be constantly updated.

Where is Windows 9?

Microsoft dropped Windows 9, but it is not entirely clear why. One explanation is that Microsoft believes Windows 10 is such a massive improvement on previous versions of Windows that they decided to skip the number 9 and go straight to 10.

What are the system requirements for Windows 10?

These are the minimum system requirements for Windows 10.

  • 1 GHz processor.
  • 1 GB of RAM for 32-bit or 2 GB of RAM for 64-bit.
  • 16GB hard drive space for 32-bit or 20 GB for 64-bit.

How do I check how much space I have my hard drive?

Run File Explorer and select "local disk" or the name of your hard drive in the left hand side menu. From there, right click and select "properties". You should then get information about the size of your hard drive and how much space you have left.

Popular Questions

Q. Is it true that Windows 10 is free?

A. If your computer is running Windows 7 or Windows 8/8.1, you can upgrade to Windows 10 free of charge. Older Vrsions of Windows such as Vista or XP are not eligible for a free upgrade.

Q. Is there any time limit for the free upgrade?

A. Yes, one year. This means you don't have to upgrade straightaway and can wait up until 31 July 2016, to take up the offer.

Q. Why should I upgrade to Windows 10?

A. If you are dissatisfied with the Windows version you have now, then it's a good reason to upgrade. Many users with Windows 8/8.1 are dissatisfied and would consider it quite natural to upgrade to Windows 10 since it brings back many of the features of previous versions of Windows such as the start menu.

Q. Why should not I upgrade to Windows 10?

A. You're probably thinking that it will be nice to get a brand new Windows version, not least because it is free. However, if you are using Windows 7 today and you are happy, you might not want to replace an operating system you are comfortable with and has very little bugs.

How do I get Windows 10?

There are several options to obtain your copy of Windows 10:

  • Free upgrade from Windows 7 or Windows 8/8.1.
  • Free upgrade from Windows 10 Insider Preview. Applies only to testers.
  • Buying Windows 10 on DVD or via download.
  • Buying a PC with Windows 10 preinstalled.
  • You can download the trial version Windows 10 Enterprise from the website

Which Windows 10 version will I get?

What Windows 10 version will i get when upgrading from Windows 7 or Windows 8/8.1?

If you have Windows 7 Home Basic, Windows 7 Home Premium or Windows 8/8.1, you get Windows 10 Home.
If you have Windows 7 Professional, Windows 7 Ultimate or Windows 8.1 Pro you get the Windows 10 Pro.

Which Windows 10 version do I have?

You can find this information by clicking on the Windows tab and select SETTINGS > SYSTEM > ABOUT.

Is it possible to undo the upgrade?

Yes, it's possible to revert back to your old operating system within 30 days of upgrading. You can perform this by clicking on the Windows tab and then going into Settings > Update and Security > Recovery.

What should i do before I upgrade?

The most important thing is to back up all your important files and data to an external hard drive, or save it in the cloud online, just in case anything goes wrong.

What should I do and be aware of before I upgrade?

So you don't get any nasty surprises, it's useful to know the following: 

  • Your personal files will not be deleted during the upgrade.
  • Some functions will be removed during the upgrade.
  • You have the ability to undo the upgrade after.
  • If you want to make a clean install of Windows 10 rather than an upgrade, you should either upgrade first and then make a clean install.


Q. How exactly do I upgrade?

A. If you're running Windows 7 or 8 you should receive a message that will enable you to reserve your free upgrade. This will be displayed in the bottom right-hand corner of the taskbar. To receive this message, you need to make sure your PC is receiving the latest updates from Microsoft.

Q. I have reserved my upgrade, but still haven't received it.

A. You can use Media Creation Tool to upgrade immediately!

Q. Where can I download Windows 10 as an ISO file?

A. For the ISO file visit

Where can I find the product key for my Windows 10?

There are several methods to reveal the product key for Windows 10. One method is to download a small program called ProduKey. The program does not require installation but you have to unpack it and run it from a selected folder. You can download the program here.

What is Windows 10 IoT Core?

Windows 10 IoT Core is a version of Windows 10 that was launched in August 2015. This is a reduced version (with a minimum number of features) of Windows 10 that is aimed at developers who can use it on hardware such as the Raspberry Pi 2 and MinnowBoard Max.

How many Windows 10 versions are there?

There are currently 7 versions of Windows 10 those being:

  • Windows 10 Home
  • Windows 10 Mobile
  • Windows 10 Mobile Enterprise
  • Windows 10 Pro
  • Windows 10 Enterprise
  • Windows 10 Education
  • Windows 10 IoT Core

What is the difference between Windows 10 Home and Pro?

Windows 10 Pro has all the features that Windows 10 Home has, but also has the following:

  • Join domain.
  • Bitlocker.
  • Group Policy.
  • Enterprise Data Protection.
  • Enterprise Mode Internet Explorer.
  • Join Microsoft Azure Active Directory.

You can find the entire list at

What are the significant new features in Windows 10?

There are lots of new features and improvements, but the biggest has to be the return the Start Menu, a new web browser called "Edge" and improved speed and security.

Must I buy a new license for Windows 10 if I replace the motherboard on my PC?

According to Microsoft, yes. If you make significant changes to your PC, you must purchase a new license for Windows 10, and that includes replacing the motherboard. Read more at If you are in this situation, try contacting Microsoft and ask if they are flexible on this matter.

Is it possible to upgrade from Windows 10 Home to Pro?

Yes, but it is not free. Go to Start, Settings, Update and Security, Activation. Here you will find a separate button for the Windows Store where you can purchase the upgrade.

Do I need the product key to reinstall Windows 10?

No, says Windows expert Ed Bott. The product key is stored in the cloud and recalled automatically for a specific device.

When you upgrade to Windows 10, the activation status is checked and recorded. A new license certificate is created. This is something that is unique to the machine (device) and not the user.

I have a Sony Vaio PC, should I upgrade?

No, if you have a Vaio PC from Sony, you should wait a little while before you upgrade to Windows 10. This is because Sony is not ready with drivers that support Windows 10. Read more at

Can I buy a new computer with Windows 10 pre-installed now?

When Windows 10 1st launched in late August last year, 2015, the answer would have been no unless you bought a custom-made PC. In 2016, you should have no problem finding a PC that comes pre-installed with Windows 10. However, be careful because there are still many big chain stores selling off Windows 8.1 desktop and laptop PCs. These, of course, can be upgraded free of charge to Windows 10, but if you don't want the hassle of upgrading or want a PC that is 100% compatible with Windows 10 buy one that has it pre-installed.

Will there be any more "Service Packs"?

Because Windows 10 is to be updated "continuously" it would seem reasonable to assume that there will be an end to "Service Packs". Microsoft plans to launch what is now calls "Service Release".

What is "Threshold 2"?

Microsoft released a major update in November 2015. This service has been given different code names, including "Threshold 2", "Windows 10 Update for November" or "Windows 10 November Update."

Can I disable automatic updates?

No, if you have Windows 10 Home. You can only disable Windows updates if you have Windows 10 Pro. The reason that automatic updates are compulsory on the home version is because computer users do not check for updates regularly and this leaves computers vulnerable to security holes and attacks.

There are many who oppose the measure because it means you may end up with a software update that causes problems with certain drivers or software programs on your PC before it's been mass tested by computer users.

This page will be updated regularly with more information about Windows 10. If you have any questions or suggestions, please use our contact page.